Polices & Procedures

Tickets/Performance
 

  • No babies or children under the age of 6 will be allowed in the theatre for any performance. All children in attendance require a regular priced ticket. Patrons with disruptive children will be asked to leave the performance and watch the show from the lobby video monitor. Call the box office during posted hours to check the rating and appropriateness of each production.
  • Please turn off all cellular devices, there is no recording of the performances of any kind. This includes, pictures, videos, or social media postings. Any recording of the performance will result in automatic removal from the premesis. Besides, you don't want to be a distraction to the actors and those seated near you.
  • Food and Drinks may be enjoyed in the theatre, please utilize the trash cans located on the aisle, as you exit the theatre.
  • Plays and dates are subject to change.
  • All tickets will be emailed at time of purchase, they are also held at Will Call until the performance day. Will Call is at the entrance of the audience chamber.
  • Front row seats are limited, please refrain from booking unless you are handicapped, wheelchair bound, and unable to climb stairs due to medical reasons. 
  • Online sales end 2 hours prior to the event. Vendini Tickets is not responsible for refunds for any reason, including without limitation, cancelation or postponement of events, customer dissatisfaction with performances or seat location, lost, stolen, damaged or destroyed tickets, or any other reason.

Group Sales
 

  • To qualify for a group discount ($2 off regular price for Matinee performances and $3 off regular price for Friday and Saturday evening performances), twenty or more tickets must be purchased in a single transaction. A group is defined as 12 ticket holders or more to one chosen performance date. No group discounts will be offered for Preview Performances.
  • Group discounts may not be combined with other discount offers or promotional prices.
  • Reservations made with subscriber season passes may not be used to qualify a group for discount.
  • Reservations can be paid for with a credit card, check, money order or cash.
  • For group sales that are not paid in full at the time of reservation, a block of seats can be reserved and an invoice will be provided, to be paid in full no later than 14 day prior to the performance with the following provisions:
    • Reservations for groups of 50+ will require a 50% (non-refundable) deposit. The remainder will be due no later than 14 days prior to the performance.
    • If the group wishes to "buy out the house" (purchase all available tickets, approx. 143), a 50% (non-refundable) deposit will be required and the remainder will be due within 14 days of reservation.
    • If the performance is within the 14-day window, payment must be made at the time of reservation.
  • Jubilee Theatre maintains a "no refund" policy, applicable to group sales as well as individual ticket sales. Unused, single tickets from a group sale will not be refunded and may not be resold by Box Office staff or by you on theater property to walk up patrons.
  • If it is not possible for one person to serve as the group coordinator/liaison, who collects the money for the group and purchases the block of tickets in one single transaction, a discounted rate holder can be requested in advance. This would allow individuals within the group to contact the Box Office, identify themselves as part of a specific group and purchase their own tickets at the discounted rate. By arranging a rate holder for your group, the following rules apply:
  • A block of tickets will not be held, and individual purchasers will be seated on a first come - first served basis, resulting in the group not sitting together.
  • Even though the group discount will be applied to the full price ticket, the purchasing patron within the group will be charged a $3 handling fee at the time of the transaction.

Seating/Late-seating
 

  • Seating will be assigned on a first-purchased-first-served basis. We have a limited number of handicap accessible and companion seats which are not available for purchase online. In order to acquire this special seating you must call the Box Office and speak with a Jubilee Ticket Agent. Requests are granted pending availability.
  • Due to the configuration of our theatre, patrons arriving after the performance begins will not be seated until intermission. For shows that do not have an intermission, late arriving patrons will not be admitted. Late arriving patrons may view the show on our video monitor in the lobby.

Refunds/Exchanges
 

  • All sales are final. There are no refunds or exchanges on unused single/group tickets.
  • In the event of a that Jubilee Theatre cancels a performance, all tickets will be exchanged to a future performance of the same production with no fees or upgrade charges.